FREQUENTLY ASKED QUESTIONS
General
ARK Technology
Orders, Shipping & Returns
Safety & Care
General
Everyone says they can "feel" the crystal, why can't I?
Why can’t I just put the ARK crystal in the water?
How do I know that the ARK crystal is "working"?
How long is the pendant's chain and how do I adjust the length?
How do I remove the ARK crystal from the pendant?
Does my ARK Water Bottle also work with other beverages like juices or alcoholic drinks?
How do you use the ARK Water Bottle?
How much water does an ARK Water Bottle hold?
Why should I drink ARK-treated water?
How long after I remove my ARK Crystal will the water stay structured?
Should I put the ARK crystal in my water to structure it?
How close to the ARK crystal should my water/liquid be placed?
Does ARK crystal treated water remain structured after boiling or freezing?
Should I use my ARK crystal before or after other water treatment devices?
Can I put hot liquids in the ARK Water Bottle?
How do I treat water with my ARK crystal?
ARK Technology
Why do the arrows point away from our bodies when we wear the ARK crystal, but when we activate water, the arrows point toward the water?
What is the effective radius of the ARK crystal's field?
Why is ARK crystal quartz lab grown and not natural?
How long after I remove my ARK Crystal will the water stay structured?
Can I use my ARK Crystal structured water to prepare tea or coffee?
What are the numbers on the ARK's saddle?
Orders, Shipping & Returns
When will my order arrive?
Can I change or cancel my order?
My product arrived damaged. How should I proceed?
What is your Return Policy?
Why do I have to pay customs duties and taxes for international orders?
Can I calculate customs duties and taxes for my international order?
Safety & Care
Is there a disclaimer for the ARK crystal?
Can I wear my ARK while swimming or showering?
Can I wear the ARK crystal with a pacemaker?
Can I wear the ARK crystal while pregnant?
Will I be allergic to the material of the ARK crystal and pendant?
Can I take my ARK crystal through airport security?
Can extreme temperatures affect my ARK crystal?
How do I clean the ARK crystal and accessories?
How do I clean the ARK Water Bottle?