ARK® crystal FAQ

When will my order arrive?

There are over twenty precision custom pieces, with long lead times on the raw materials, required for the ARK® crystal assembly. The ship date of back-ordered products is approximately 6-8 weeks from order date, but may be longer due to such delays in manufacturing.

When your order is ready to ship, you will receive an email with tracking information - be sure to whitelist our domain @arkcrystals.com

We thank you for your patience and look forward to fulfilling your order!

How do I use my ARK® crystal?

Your ARK® has been delivered to you completely charged and ready . To begin using the crystal simply remove it from it’s jewelry case and place the chain around your neck with the pendant in the front.  You may adjust the chain to the length most suitable to your needs by electing one of the three loops to connect to the clasp.

The complete Use and Care Guide is here.

How do I use my ARK® crystal to charge a liquid?

Your crystal can be used to “charge” or bring coherence to the structure of water and other water based liquids. Immersion is not required for this purpose. Simply put your liquid into a  container (preferably glass) and suspend  the container, centered over the crystal, using blocks or some other common item that will safely elevate your container over the crystal on a flat stable surface.  Ideally you should charge your water for a period of 12—24 hours for optimal affect.

IMPORTANT: Never immerse your crystal in boiling water or freeze your crystal temperature extremes will affect the coherent structure of the crystal and  could damage it.  Also do not immerse your crystal in any liquid for any prolonged duration - the magnets inside the saddle can attract iron which will corrode and can stain your ARK crystal.  Crystals that are stained due to immersion will void the warranty.

You can watch a video to see how this is done here.

Can I use my ARK® crystal for body work?

Your crystal can be used as a tool to bring additional coherence to the bodies energy meridian centers. To use for this purpose place the crystal in your hand orientated towards the body and perform your work as per your normal practice.

How do I clean and maintain it?

Over time your crystal may need to be cleaned from the acclamation of oils on your body or hands or from other use.  To clean your crystal properly please treat it like you would a pair of eye glasses—use a micro cloth and a lens cleaner solution or natural vinegar solution.   Please avoid any harsh chemicals or abrasives.

Can I return an item if I’m dissatisfied?

We offer a full 30 day satisfaction guarantee for which you may return your ARK crystal in its original packaging ans condition for any reason with full refund. To do so please contact ARK Customer Support at support@arkcrystals.com and include your order number and email address used to make the order.  Upon inspection of your return a refund will be made to you using the original method of purchase.

Warranty returns and repairs/replacements for manufacturers defects can be made within 180 of purchase upon review and approval from a Customer Support Specialist. Upon approval your item will be repaired or replaced at our sole discretion.  Please contact us at support@arkcrystals.com to initiate a return.

Can I change or cancel my order?

You may change or cancel your order at anytime prior to shipping. Once your item has shipped you must follow the return process as previously described.

Do I have to pay customs duties and taxes?

To remain compliant with laws and regulations, we must declare total purchase value. Customers are responsible for applicable duties and taxes upon receipt, which vary from country to country. There is an option available that allows our international customers to pre-pay these fees at checkout.

How do I pay with the payment plan?

ARK Crystal LLC has partnered with Partial.ly to offer payment plans to our customers who would like to purchase the ARK® crystal via a payment plan.

Partial.ly makes it easier to buy the things you love, or pay your bills, by allowing you to pay with a flexible payment plan. It's quick and easy to sign up.

For customers who choose this option, their payments are non refundable and the product will NOT ship before all payments have been made.

When choosing the Partial.ly Payment Plan, you will be prompted to create a Partial.ly account.

Partial.ly adds transaction fees to the total cost of the product. These additional fees cover the cost of using Partial.ly and are not retained by ARK Crystal LLC.

This product will ship once the final payment is made. If the product is in backorder status the order will ship in accordance with a first order in, first order out fulfillment schedule when the product is available.

Click here for step-by-step instructions.

How do I adjust the pendant’s chain length?

The current titanium chain, included with the pendant, features four jumprings, allowing the user four options for wearing the ARK® crystal technology: 18in/46cm; 20in/51cm; 24in/61cm; and 26in/66cm. Jumprings appear slightly longer and wider than the chain’s links. Click here to view where the jumprings are on the chain.