Chain Replacement



Chain Replacement for defective chain

ARK® crystal FAQ

  • When will my order arrive?

      ARK® crystals are in stock and ready to go!

      All orders are fulfilled within two business days. Orders shipping within the United States (mainland), should arrive within 3-5 business days; while international orders arrive within two weeks of fulfillment.

      In line with our entangled nature, we stay connected with our ARK Collective members.

      Following the purchase of your ARK crystal you should receive three emails:

      Order confirmation

      Notification of fulfillment/shipping (with tracking number)

      Delivery confirmation

      If you experience trouble receiving these emails, check your junk mailbox and/or white-list our domain Of course, you can always contact us at

  • How do I use my ARK® crystal?

      Your ARK® has been delivered to you completely charged and ready . To begin using the crystal simply remove it from it’s jewelry case and place the chain around your neck with the pendant in the front.  You may adjust the chain to the length most suitable to your needs by electing one of the three loops to connect to the clasp.

      The complete Use and Care Guide is here.

  • Why do the crystals cost this much?

      We can certainly appreciate and understand your perspective, however the reality is that the crystals are quite expensive to make, even with the very small staff our operational costs well exceed our profits. The price point is reflective of the economic reality to engineer and manufacture this product. When you consider that the product will last indefinitely, does not require any additional input (electricity or other energy) over its lifetime the price could be seen as reasonable. We do of course desire to make affordable to a wider audience over time, but are unsure as to when that will be.

  • How do I structure water with my ARK® crystal?

      Your ARK® crystal can be used to structure/“charge” or bring coherence to the structure of water and other liquids, such as juices, wine, or even oils and creams.

      Simply put your liquid into a container (preferably glass) and suspend the container, centered over the crystal with the orientation markings (triangles) pointing up, using blocks or some other common item that will safely elevate your container over the crystal on a flat, stable surface.

      The liquid will start increasing in structure within 20 minutes of exposure to the crystal, with full saturation within 48 hours, depending on the liquid and size of the container.

      To learn more about our plant test results, check out the laboratory report.


      Immersion is not required for structuring water and should be avoided as impurities such as iron in the water can cause oxidation on the magnets and result in staining the quartz.

      Avoiding immersion means that you should not place your ARK crystal in the material you wish to structure. The coherent field emitted by the ARK crystal enables the user to place their crystal in proximity to the material. If you take your ARK crystal for a quick swim, or are caught in the rain wearing it, the quartz should be fine!

      ARK Crystal, LLC is NOT responsible for damage as a result of immersion.



What’s in the box

The crystal will be delivered with a certificate of authenticity which includes a unique serial number that is laser engraved directly on the crystal. The saddle also includes a unique serial number which is used for both identification purposes and for correctly orientating the crystal along the z axis for optimal use. Your serial number is recorded in a master database that can be referenced at anytime by ARK Crystal LLC in the case of a lost or stolen item.


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