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ARK® crystal FAQ
Why do I have to pay customs duties and taxes?
International shipping charges
ARK Crystal LLC is bound, as a licensed e-commerce company based in the USA, to comply with the laws and declare the actual value of the items we ship. We are required by law to correctly annotate customs and or duty forms with the full value paid for items shipped along with the correct TARIC code for the item. To do otherwise would only cause delays in getting released from customs and may incur additional taxes and penalties.
We apologize for the inconvenience, as we understand that the ARK crystal represents a significant investment in yourself.
When will my order arrive?
ARK® crystals are in stock and ready to go!
All orders are fulfilled within two business days. Orders shipping within the United States (mainland), should arrive within 3-5 business days after processing and mailing; while international orders arrive within two weeks of fulfillment.
In line with our entangled nature, we stay connected with our ARK Collective members.
Following the purchase of your ARK crystal you should receive three emails:
Notification of fulfillment/shipping (with tracking number)
If you experience trouble receiving these emails, check your junk mailbox and/or white-list our domain @arkcrystals.com. Of course, you can always contact us at firstname.lastname@example.org
How do I use my ARK® crystal?
Your ARK® has been delivered to you completely charged and ready. To begin using the crystal simply remove it from its jewelry case and place the chain around your neck with the pendant in the front. You may adjust the chain to the length most suitable to your needs by electing one of the three loops to connect to the clasp.
The complete Use and Care Guide is here.
How do I structure water with my ARK® crystal?
Your ARK® crystal can be used to structure/“charge” or bring coherence to the structure of water and other liquids, such as juices, wine, or even oils and creams.
Simply put your liquid into a container (preferably glass) and suspend the container, centered over the crystal with the orientation markings (triangles) pointing up, using blocks or some other common item that will safely elevate your container over the crystal on a flat, stable surface.
The liquid will start increasing in structure within 20 minutes of exposure to the crystal, with full saturation within 48 hours, depending on the liquid and size of the container.
To learn more about our plant test results, check out the laboratory report.
Immersion is not required for structuring water and should be avoided as impurities such as iron in the water can cause oxidation on the magnets and result in staining the quartz.
Avoiding immersion means that you should not place your ARK crystal in the material you wish to structure. The coherent field emitted by the ARK crystal enables the user to place their crystal in proximity to the material. If you take your ARK crystal for a quick swim, or are caught in the rain wearing it, the quartz should be fine!
ARK Crystal, LLC is NOT responsible for damage as a result of immersion.