ARK Crystal & Classic Pendant - Entangled Pair

SHIPPING

Domestic Orders (United States only) – All domestic orders are handled within 72 hours via USPS Priority Mail and require a signature upon delivery. Please except delivery within 3 to 5 business days (excluding public holidays).

International Orders (all countries except the Unites States) – All international orders are handled within 72 hours via UPS. Customs and fees must be fully paid before orders are delivered. You can either pay estimated customs and fees at checkout or when it arrives. Please except delivery within 5 to 10 business days (excluding public holidays).

RETURNS

We offer a refund within the first 14 days after delivery of your purchase. If 14 days have passed since delivery, you will not be offered a refund or exchange of any kind. Thus, please make sure to notify us of your return request within 14 days after delivery of the item(s) – shipment tracking behind the proof. 

Eligibility for refunds 

Your item(s) must be unused and in the same condition as you received it. 

It must also be in the original packaging with all its components. 

To complete your return, we require a receipt or proof of purchase. 

Only regular priced items may be refunded, sale items cannot be refunded. 

Shipping costs are non-refundable. Please read the full return policy here.

Our lifetime warranty covers the charged effect of the serialized ARK Crystals.

Any manufacturer defects with the ARK Crystal products are covered for 1 year.

Please note that we are not liable for any damage caused by neglect or misuse, including exposing the crystal to humid environments or water (creating rust), nor are we liable for the wear and tear effect time has on our products.

For any warranty claim, please email us at support@arkcrystals.com following the below instructions:

Include “Warranty claim” in the subject line of the email.

Add the order number in the email along with the date of purchase.

Please also briefly detail the reason for the warranty claim.

© 2024 ARK Crystal NEVER place the ARK crystal directly in water.

Statements made on this site have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Do not wear the ARK crystal if you have a pacemaker. All scientific and technological statements, definitions, and uses of ARK crystals are provided as a means of education, and are not to be considered as a substitute for conventional medicine. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Keep ARK crystal out of reach of children. No young child should ever be left unattended with any product, as small parts may become loose & pose a choking hazard. All ARK Crystal LLC products are for external use only. Read full disclaimer here.